Job Details
Job Category: Call Center
Requisition Number: BILIN004092
Schedule: Full Time
Location: Sioux Falls
APPLY
Description
Location: Sioux Falls, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills (English and Spanish) are required and compensated in the form of a 10% differential.
Work Site
This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- Full Time: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm
- Full-Time: Monday-Friday 12:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
- Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
- Flexible scheduling opportunity for top performers
- No Sundays!
About the Role
- Answer inbound calls about our products and services.
- Understand policies and procedures used for daily operations.
- Take accountability for customer satisfaction with a highly professional demeanor.
- Demonstrate a strong phone presence while assisting those with less than perfect credit.
- Achieve high satisfaction on customer surveys.
- Participate in team meetings.
Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for future success!
Pay
Base wage starting at $17-18.90/hr. with opportunities to increase take home pay.
- Top 75% of associates are eligible for incentives
- Career path from Associate I to Associate IV – each step earning an increase in pay
- Earn up to an additional $3.50/hr. when working non-traditional hours
- Bilingual skills are compensated in the form of a 10% differential
- Flex Scheduling opportunity for top performers
Competitive Benefits Package
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
- Career advancement opportunities is a way PREMIER leaders show they care.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Our Culture
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Application Process
To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at Careers to view any status changes.
Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.
Bilingual Customer Service Representative – Onsite or Remote
Job Category: Call Center
Requisition Number: BILIN004092
Schedule: Full Time
Location: Sioux Falls
APPLY
SHARE THIS JOB
The Power of Second Chances
As a member of the PREMIER Bankcard team, you’ll be helping customers get back on the road to a better financial future. Plus, you’ll be working for one of the country’s strongest financial institutions and the 9th largest issuer of Mastercard credit cards.
Join one of the Nation’s Strongest Financial Organizations
At First PREMIER Bank and PREMIER Bankcard, we have people of all ages and from all walks of life and cultures. We’ve grown to be one of the nation’s strongest financial organizations and one of the top issuers of Mastercard® credit cards. We’ve also been named one of the best banks to work for by American Banker Magazine and by those who have spent their careers at PREMIER.
Be Valued. Be Rewarded. #BePREMIER
When you join the team at PREMIER, you become a part of a company that treats you like its number one asset. We value people and invest in a workplace culture that’s supportive, fun and full of career advancement opportunities.
An American Banker’s “Best Bank to Work For”
With $3 billion in total bank assets and more than $7.5 billion in total trust assets, First PREMIER Bank is one of the strongest capitalized community banks in the country. We offer personal, business and ag banking, mortgage, treasury services, wealth management and indirect lending.
Location: Sioux Falls, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills (English and Spanish) are required and compensated in the form of a 10% differential.
Work Site
This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- Full Time: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm
- Full-Time: Monday-Friday 12:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
- Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
- Flexible scheduling opportunity for top performers
- No Sundays!
About the Role
- Answer inbound calls about our products and services.
- Understand policies and procedures used for daily operations.
- Take accountability for customer satisfaction with a highly professional demeanor.
- Demonstrate a strong phone presence while assisting those with less than perfect credit.
- Achieve high satisfaction on customer surveys.
- Participate in team meetings.
Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for future success!
Pay
Base wage starting at $17-18.90/hr. with opportunities to increase take home pay.
- Top 75% of associates are eligible for incentives
- Career path from Associate I to Associate IV – each step earning an increase in pay
- Earn up to an additional $3.50/hr. when working non-traditional hours
- Bilingual skills are compensated in the form of a 10% differential
- Flex Scheduling opportunity for top performers
Competitive Benefits Package
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
- Career advancement opportunities is a way PREMIER leaders show they care.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at Careers to view any status changes.
Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.
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#BePREMIER.
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At First PREMIER Bank and PREMIER Bankcard, we have people of all ages and from all walks of life and cultures. We’ve grown to be one of the nation’s strongest financial organizations and one of the top issuers of Mastercard® credit cards. We’ve also been named one of the best banks to work for by American Banker Magazine and by those who have spent their careers at PREMIER.
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An Employee Journey
Stephanie Jarovski
“You are never stuck in one position at PREMIER.
I found in my own career there are plenty of opportunities for advancement. It’s a great place to work and grow in your profession.”
An Employee Journey
Malissa Tille
“I love working at PREMIER because you are a part of a shared purpose.
We all have the customer’s best interest at heart and it’s shown through every interaction. It’s a true joy to come to work in a culture that supports its customers and employees”
An Employee Journey
Anna Mitchell
“PREMIER feels like family. We work hard, do what is right,
and we have fun! PREMIER has continued to provide me with the opportunity to grow and develop professionally and I love coming to work each day”
An Employee Journey
Jay Held
“I’ve been around the company since it was very small.
While things have changed, we still have the same small company feel. My favorite PREMIER memory is winning a new pickup truck!”
Equal Housing Lender